Guest Message Templates

Make guest communication easier, faster and more professional with this ready-to-use Guest Message Templates pack.

This digital download includes 29 practical message templates created for Airbnb hosts, short-term rental owners and property hosts who want to save time, reduce stress and give guests a smoother experience from enquiry to checkout.

Instead of typing the same replies over and over, you can simply copy, personalise and reuse the templates for common hosting situations like booking confirmations, check-in details, Wi-Fi reminders, early check-in requests, late check-out requests, house rules reminders, maintenance issues, checkout instructions and guest reviews.

The templates are written in a warm, professional tone, helping you respond with confidence while keeping your communication clear and consistent.

What’s included:

• 29 ready-to-use guest message templates
• Enquiry and pre-booking replies
• Booking confirmation messages
• Day-before and arrival messages
• Welcome message
• During-stay check-ins
• Common guest request replies
• Issues, maintenance and complaint responses
• Pet policy messages
• House rules reminders
• Checkout and review templates
• Lost item messages
• Bonus Self Check-In Guide
• Replace guide with core placeholders

Perfect for new hosts, busy hosts, Airbnb owners, short-term rental managers and anyone who wants a more organised way to communicate with guests.

Use the templates as they are, or personalise them to suit your property, tone and house rules.

This is a digital product. After purchase, you will receive the file and can start using the templates immediately.