Shipping policy
Shipping Policy
Thank you for shopping at Claudia Du Raan.
We sell digital products only, which means no physical items are shipped.
Digital Product Delivery
All products are delivered digitally through a download link, PDF file, Canva template link, or email.
After your purchase is complete, you will receive access to your digital product using the email address provided at checkout.
No Physical Shipping
Because our products are digital, we do not offer physical shipping.
You will not receive a parcel, printed product, or physical item by courier or post unless this is clearly stated in the product description.
Delivery Time
Most digital products are delivered automatically after payment has been completed.
In some cases, delivery may take a few minutes depending on your payment provider, email provider, or internet connection.
Please Check Your Email
If you do not see your order email, please check your:
- Spam folder
- Junk folder
- Promotions folder
- Email address used at checkout
If You Have Not Received Your Product
If you have not received your digital product within 24 hours, please contact us at:
Please include:
- Your order number
- The email address used at checkout
- The product you purchased
Incorrect Email Address
Please make sure your email address is entered correctly at checkout.
If you entered the wrong email address, contact us as soon as possible so we can assist with resending your digital product.
International Orders
Our digital products can be purchased from anywhere, as long as you are able to access the required file, link, or platform.
Some templates may require access to Canva or another third-party platform. You are responsible for ensuring that you can access and use the required platform in your country.
Contact
For any delivery or access questions, please contact:
Claudia Du Raan
Email: hello@claudiaduraan.com
Website: claudiaduraan.com